Close a Card

A True Link Visa® Prepaid Card can be closed at any time. 

Close a Card 

To permanently close a card, take the following steps: 

  • Through your administrator dashboard, go to the “Account” tab for the cardholder who no longer needs their card. 
  • Select “Permanently close card.” 

  • From the dropdown menu, select a reason you would like to close the card.

  • If there is a balance remaining on the card, select how you would like the funds to be returned (e.g., bank account on file, check sent to an address on file). 

  • Select the red “Close Card” button in the right-hand corner of the pop-up window. Once you click this button, the Card will be permanently closed. If the cardholder would like to begin using a True Link Visa Card again, they will need to order a new card. 

If you have any questions about closing a card, or if you’d like to inquire about reopening a Card that was closed, please contact our Customer Support team.

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